SHIPPING POLICY

Last updated: September 2026

Thank you for shopping with Nerava. We aim to provide a clear, reliable and transparent delivery experience.

1. SHIPPING DESTINATION

Nerava currently ships primarily to customers in Australia.

2. SHIPPING COST

We offer FREE STANDARD SHIPPING across Australia.

No minimum order value is required to qualify for free standard shipping unless otherwise stated during a specific promotion.

3. ESTIMATED DELIVERY TIME

Our estimated delivery time is:

8–12 BUSINESS DAYS

Delivery times are estimates and may occasionally vary due to circumstances outside our control, including carrier delays, public holidays, high-volume periods, weather conditions or other logistical disruptions.

Business days do not include weekends or public holidays.

4. ORDER PROCESSING

Once your order has been confirmed, it will be prepared for shipment.

You will receive an order confirmation email at the email address provided during checkout.

Once your order has been dispatched, tracking information may also be provided where available.

5. ORDER TRACKING

Where tracking is available, your tracking information will be sent to the email address associated with your order.

Please allow some time for tracking information to become active after your shipment has been dispatched.

6. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping details, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered the fulfilment or shipping process.

Nerava is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information supplied by the customer.

7. DELAYED ORDERS

If your order has not arrived within the estimated 8–12 business day delivery period, please check your tracking information first.

If you still require assistance, contact us and we will help investigate the shipment.

Occasional carrier or logistical delays may occur and may be outside Nerava's direct control.

8. LOST OR DAMAGED PACKAGES

If your order appears to be lost in transit or arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Relevant photographs, where applicable

We will review the situation and assist you in accordance with our Returns & Refund Policy and applicable consumer law.

9. SEPARATE SHIPMENTS

In some circumstances, items from the same order may be shipped separately.

If this happens, you may receive more than one tracking number or delivery.

10. CONTACT US

For any questions regarding your shipment, please contact:

Nerava
Email: neravaofficial@gmail.com

For information regarding damaged, defective or incorrect items, please refer to our Returns & Refund Policy.