TERMS OF SERVICE

Last Updated: September 24, 2026

OVERVIEW

Welcome to Nerava™.

The terms "Nerava", "we", "us", and "our" refer to Nerava™, a business operating from Spain.

Nerava™ operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the "Services").

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to customers.

These Terms of Service ("Terms") govern your access to and use of our website, your purchases, and your relationship with Nerava™.

By accessing our website, using our Services, or placing an order, you agree to these Terms and acknowledge our Privacy Policy.

Please read these Terms carefully before using our Services or completing a purchase.

Nothing in these Terms excludes, restricts, or modifies any consumer rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable consumer protection legislation, including the Australian Consumer Law (ACL).

If any provision of these Terms conflicts with mandatory applicable consumer protection legislation, the relevant statutory requirements will prevail.

SECTION 1 — ACCESS AND ACCOUNT

By accessing or using our Services, you confirm that you are legally capable of entering into a binding agreement or have obtained any consent required under applicable law.

To purchase products from our store, you may be required to provide personal information, including your name, email address, billing information, payment details, and shipping address.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable precautions to prevent unauthorised access to your account.

You agree to notify us promptly if you become aware of any unauthorised use of your account.

You must not use our Services for fraudulent, unlawful, or unauthorised purposes.

We reserve the right to suspend or restrict access to accounts where we reasonably believe that fraudulent activity, unauthorised access, or a material violation of these Terms has occurred.

Any such action will be taken in accordance with applicable law and will not affect your statutory rights in relation to purchases already made.

SECTION 2 — OUR PRODUCTS

Nerava™ makes reasonable efforts to provide accurate product descriptions, specifications, photographs, and other information.

We encourage customers to carefully review all product information before completing a purchase.

Product colours and appearance may vary slightly depending on screen settings, lighting conditions, and the device used to view our website.

However, nothing in this section permits us to supply products that materially differ from their advertised description or fail to meet applicable consumer guarantees.

Product availability, specifications, and descriptions may be updated from time to time.

Any changes to product specifications will not retrospectively alter the essential characteristics of products already purchased without the customer's agreement or another lawful basis.

We reserve the right to discontinue products or limit purchase quantities where reasonably necessary.

All products supplied by Nerava™ remain subject to applicable consumer protection legislation, including guarantees relating to acceptable quality, fitness for purpose, and correspondence with their description.

SECTION 3 — ORDERS AND PURCHASES

When you place an order through our website, you submit an offer to purchase the selected products at the displayed price and under the applicable terms.

Your order is accepted when we confirm acceptance and begin processing it.

We reserve the right to decline or cancel an order where reasonably necessary, including in circumstances involving:

• Suspected fraudulent or unauthorised transactions.
• Incorrect or incomplete payment information.
• Product unavailability.
• Material pricing or product information errors.
• Delivery restrictions.
• Orders that cannot lawfully be fulfilled.

Where an order is cancelled by Nerava™ after payment has been received and the products have not been supplied, we will provide an appropriate refund in accordance with applicable law.

Customers are responsible for reviewing their order details, including product selection, quantities, shipping information, and contact details, before completing their purchase.

Once an order has entered processing or fulfilment, we may be unable to accommodate voluntary cancellation or modification requests.

Nothing in this section restricts any cancellation or refund rights available under applicable consumer protection legislation.

Returns and Exchanges

All purchases are subject to our Returns & Refunds Policy.

Nerava™ does not accept voluntary returns, exchanges, or refunds solely because a customer has changed their mind.

This includes circumstances where a customer no longer wants the product, has purchased an incorrect variation, or has found a similar product at a lower price elsewhere.

However, customers retain all statutory rights and remedies where products are defective, damaged, incorrectly supplied, do not correspond with their description, or otherwise fail to meet applicable consumer guarantees.

Please refer to our Returns & Refunds Policy for further information.

SECTION 4 — PRICES AND BILLING

All product prices are displayed in the currency indicated on our website.

The total amount payable, including applicable shipping charges, taxes, and other charges collected by Nerava™, will be displayed during checkout before you confirm your purchase.

Prices and promotional offers may change without prior notice.

However, changes to advertised prices will not retrospectively alter the agreed price of an accepted order unless otherwise agreed with the customer or permitted by applicable law.

We reserve the right to correct genuine pricing errors.

Where a material pricing error affects an order, we will contact the customer and provide an appropriate resolution in accordance with applicable law.

Customers are responsible for providing accurate billing and payment information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments are processed through the payment providers available at checkout.

Nerava™ does not guarantee the availability of any particular payment method.

Any applicable import duties, customs charges, or additional taxes not collected at checkout will be disclosed where required by applicable law.

SECTION 5 — SHIPPING AND DELIVERY

Nerava™ works with third-party suppliers, fulfilment partners, and shipping providers to process and deliver customer orders.

Depending on product availability and fulfilment arrangements, orders may be dispatched from international warehouses.

Estimated processing and delivery times are provided on our website or during checkout.

Delivery estimates may vary depending on the destination, shipping provider, customs procedures, and other logistical circumstances.

We make reasonable efforts to ensure that orders are processed and delivered within the communicated timeframe.

However, delivery estimates are not guaranteed unless expressly stated otherwise.

Delivery Delays

If your order experiences a delay, please contact our customer support team.

We will investigate the status of your shipment and provide available information regarding its progress.

Where a delivery delay gives rise to cancellation, refund, or other rights under applicable consumer protection legislation, those rights will be respected.

Lost or Undelivered Orders

If your order is lost in transit, cannot be delivered, or has not arrived within a reasonable timeframe, please contact us.

We will investigate the circumstances with the relevant shipping provider and provide an appropriate resolution in accordance with applicable law.

Nerava™ will not exclude its statutory responsibilities for goods that are not delivered as agreed.

Shipping Information

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because the customer supplied incorrect or incomplete shipping details, additional delivery arrangements or charges may apply where reasonable and permitted by law.

Nothing in this section excludes or limits any statutory rights relating to shipping, delivery, or the supply of purchased goods.

SECTION 6 — INTELLECTUAL PROPERTY

All content available through the Nerava™ website, including text, graphics, logos, photographs, videos, product descriptions, website design, and other materials, is owned by Nerava™, its licensors, or the respective rights holders.

Such content is protected by applicable intellectual property laws.

You may access and use our website for lawful personal and non-commercial purposes.

You must not reproduce, distribute, modify, publish, commercially exploit, or otherwise use our proprietary content without prior written authorisation, except where permitted by applicable law.

The Nerava™ name, associated branding, product names, and distinctive visual elements may be protected by applicable trademark and intellectual property laws.

Nothing in these Terms grants you ownership of or a licence to use our intellectual property beyond what is reasonably necessary to access and use our Services.

All third-party trademarks and intellectual property remain the property of their respective owners.

SECTION 7 — OPTIONAL TOOLS

Our website may provide access to tools, applications, or features operated by third parties.

These services may include payment processing, customer support tools, product tracking, and other website functionality.

Third-party tools may be subject to their own terms, conditions, and privacy policies.

We encourage customers to review the relevant terms before using third-party services.

Nerava™ is not responsible for the independent operation of third-party services outside our reasonable control, except to the extent that liability cannot lawfully be excluded.

Nothing in this section limits our statutory responsibilities in connection with products or services supplied by Nerava™.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to external websites, platforms, or services operated by third parties.

These links are provided for convenience or informational purposes.

Nerava™ does not control the content, availability, or independent practices of external websites.

Accessing third-party websites may be subject to their respective terms and privacy policies.

We encourage customers to review those policies before providing personal information or completing transactions with third parties.

Nothing in this section excludes any responsibility that Nerava™ may have under applicable law.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Nerava™ is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services.

However, purchases made through our online store are transactions directly between you and Nerava™.

Shopify is not the seller of products purchased from Nerava™.

Nerava™ is responsible for fulfilling its obligations as the seller, including applicable consumer guarantees, order fulfilment, and legally required remedies.

Shopify is not responsible for the products sold by Nerava™ or for Nerava™'s performance of its contractual obligations, except to the extent that Shopify may have independent responsibilities under applicable law.

Nothing in this section excludes or restricts any rights or remedies that cannot lawfully be excluded.

SECTION 10 — PRIVACY POLICY

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection legislation.

We may collect and process information necessary to:

• Process and fulfil orders.
• Provide customer support.
• Manage payments and transactions.
• Communicate order updates.
• Maintain website security.
• Comply with applicable legal obligations.
• Provide marketing communications where permitted by law.

Our website is powered by Shopify, which may process personal information in connection with the operation of our online store.

Personal information may also be shared with payment providers, shipping companies, fulfilment partners, and other service providers where necessary to deliver our Services.

Some service providers may process personal information outside your country of residence.

Further information about how we collect, use, store, and protect personal information is available in our Privacy Policy.

SECTION 11 — FEEDBACK AND REVIEWS

Customers may submit product reviews, comments, suggestions, or other feedback regarding our products and Services.

By submitting feedback, you confirm that you have the right to provide the relevant content.

You grant Nerava™ a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish your submitted feedback for legitimate business purposes, including customer service, product improvement, and marketing, subject to applicable law.

You must not submit content that is unlawful, fraudulent, defamatory, threatening, or that infringes the rights of third parties.

You must not impersonate another individual or submit reviews that misrepresent your genuine experience.

Nerava™ reserves the right to moderate or remove content where reasonably necessary to address unlawful material, spam, fraud, privacy violations, or other legitimate concerns.

We will not knowingly publish fabricated customer testimonials or misrepresent paid endorsements as independent customer opinions.

Any promotional use of customer feedback will comply with applicable advertising, privacy, and consumer protection legislation.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, occasional errors may occur in product descriptions, pricing, availability, promotional information, or shipping estimates.

Where we identify an error, we may correct the relevant information.

If a material error affects an order that has already been placed, we will contact the customer and provide an appropriate resolution in accordance with applicable law.

We will not use this section to retrospectively change the essential terms of an accepted purchase without a lawful basis.

Nothing in this section limits any statutory rights arising from inaccurate product descriptions, misleading representations, or failures to supply goods as agreed.

SECTION 13 — PROHIBITED USES

You agree to use our website and Services only for lawful purposes.

You must not:

• Use our website for fraudulent, unlawful, or malicious activities.
• Attempt to gain unauthorised access to our systems or customer accounts.
• Introduce viruses, malware, or other harmful software.
• Interfere with the security or functionality of our website.
• Impersonate another person or misrepresent your identity.
• Submit false or misleading information.
• Infringe the intellectual property rights of Nerava™ or third parties.
• Use our Services to harass, threaten, or abuse others.
• Collect personal information from other users without lawful authorisation.
• Use automated systems to disrupt our website or circumvent reasonable security measures.

We reserve the right to restrict or suspend access where we reasonably believe that a user has engaged in prohibited conduct.

Any restrictions will be proportionate to the circumstances and implemented in accordance with applicable law.

Nothing in this section prevents customers from exercising their statutory rights or accessing publicly available information through lawful means.

SECTION 14 — AUTOMATED AGENTS

This section applies to automated software, artificial intelligence agents, bots, and other systems that access or interact with our website on behalf of users or third parties.

Automated systems must not be used to:

• Circumvent website security measures.
• Access restricted information without authorisation.
• Disrupt website functionality.
• Conduct fraudulent transactions.
• Collect personal information unlawfully.
• Misrepresent their identity where identification is legally required.

We may implement reasonable technical measures to protect our website against unauthorised or harmful automated activity.

Such measures will be applied in accordance with applicable law.

Nothing in this section prohibits lawful access or activities that cannot legally be restricted.

SECTION 15 — TERMINATION

We may suspend or terminate access to our Services where reasonably necessary, including where a user materially breaches these Terms, engages in fraudulent activity, or compromises website security.

Where appropriate, we may provide notice and an opportunity to resolve the issue before restricting access.

Termination of website access does not automatically cancel existing purchase agreements or remove obligations relating to orders already accepted.

Customers retain all statutory rights relating to purchases made before termination.

Any provisions that reasonably need to remain effective following termination will continue to apply to the extent permitted by law.

SECTION 16 — WARRANTIES AND CONSUMER GUARANTEES

Nerava™ is committed to complying with applicable consumer protection legislation.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Customers are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory guarantees apply independently of any voluntary warranty or returns policy offered by Nerava™.

Product Information

We make reasonable efforts to ensure that product descriptions, specifications, and advertised features are accurate.

Customers should review the product information provided before purchasing.

However, nothing in these Terms excludes our obligations to supply products that meet applicable consumer guarantees.

Third-Party Services

Certain product features may depend on third-party applications, internet connectivity, software, or other external services.

The availability and performance of such features may depend on compatibility requirements and technical conditions disclosed in the relevant product information.

Nothing in this section excludes liability where a product fails to meet applicable consumer guarantees or does not perform as advertised.

Statutory Rights

No provision of these Terms is intended to exclude, restrict, or modify any guarantee, condition, warranty, right, or remedy that cannot lawfully be excluded, restricted, or modified.

Where any disclaimer conflicts with mandatory consumer protection legislation, the applicable statutory requirements will prevail.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Nerava™ will not be responsible for losses arising solely from circumstances outside our reasonable control where we have not breached any applicable legal or contractual obligation.

We are not responsible for damage caused exclusively by customer misuse, unauthorised modifications, or use of products contrary to their instructions, except where applicable law provides otherwise.

Nothing in these Terms excludes, restricts, or modifies our liability for:

• Breaches of applicable consumer guarantees.
• Major failures under Australian Consumer Law.
• Losses or damages for which liability cannot lawfully be excluded.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot legally be excluded or restricted.

Where a product fails to meet applicable consumer guarantees, customers retain their statutory rights to the remedies available under Australian Consumer Law.

Any limitation of liability contained in these Terms applies only to the extent permitted by applicable law.

SECTION 18 — INDEMNIFICATION

You agree to be responsible for losses, damages, or reasonable expenses incurred by Nerava™ as a direct result of your unlawful conduct or material breach of these Terms, to the extent permitted by applicable law.

This provision does not require you to indemnify Nerava™ for losses caused by our own negligence, misconduct, breach of contract, or failure to comply with applicable legal obligations.

Nothing in this section limits your statutory rights or imposes liability on you where doing so would be unlawful or unfair under applicable consumer protection legislation.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be severed or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply where they can operate independently and lawfully.

The invalidity of one provision will not automatically affect the validity of the remaining Terms.

Nothing in this section permits the enforcement of a provision that is prohibited by applicable law.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a particular provision of these Terms on one occasion does not automatically constitute a waiver of our right to enforce that provision in the future.

These Terms, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and other applicable policies published on our website, form part of the contractual framework governing your use of our Services and purchases.

Where a specific policy contains additional terms relating to a particular service or transaction, those terms will apply to the relevant subject matter, provided they are consistent with applicable law.

Nothing in these Terms excludes or restricts rights arising from representations, guarantees, or obligations that cannot lawfully be excluded.

SECTION 21 — ASSIGNMENT

You may not transfer your contractual obligations under these Terms to another person without our prior written consent, except where permitted by applicable law.

Nerava™ may transfer its rights or obligations to another business entity where reasonably necessary for legitimate business purposes, provided that such transfer does not unlawfully reduce your contractual or statutory rights.

Where required by law, customers will be notified of any relevant transfer.

Nothing in this section permits Nerava™ to avoid its existing legal obligations or deprive customers of remedies available under applicable consumer protection legislation.

SECTION 22 — GOVERNING LAW AND JURISDICTION

Nerava™ operates from Spain and sells products to customers in Australia.

These Terms are governed by the laws of Spain, subject to any mandatory consumer protection legislation that applies to the relevant transaction.

For customers located in Australia, nothing in these Terms excludes, restricts, or modifies rights or remedies available under the Australian Consumer Law.

Any dispute arising from these Terms or a purchase made through our website will be handled in accordance with applicable law.

Nothing in this section prevents customers from exercising their rights before a court, tribunal, or other competent authority where such rights cannot lawfully be excluded or restricted.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience and readability.

They do not alter the meaning, interpretation, or legal effect of the provisions contained in these Terms.

SECTION 24 — CHANGES TO TERMS OF SERVICE

Nerava™ reserves the right to update or modify these Terms from time to time to reflect changes in our business operations, website functionality, legal obligations, or Services.

The most current version of these Terms will be available on our website.

Where required by applicable law, we will provide notice of material changes.

Changes to these Terms will not retrospectively remove or reduce rights that customers have already acquired under existing purchase agreements or applicable consumer protection legislation.

Continued use of our website following the effective date of updated Terms may constitute acceptance of those changes to the extent permitted by law.

SECTION 25 — CONTACT INFORMATION

If you have any questions regarding these Terms of Service, your order, or our products, please contact our customer support team.

NERAVA™

Customer Support

Email: neravaofficial@gmail.com

Business Location: Spain

For questions regarding returns, refunds, damaged products, or order-related concerns, please contact us using the email address provided above.

Our customer support team will review your enquiry and provide assistance in accordance with our published policies and applicable consumer protection laws.